Your questions, answered.

You book a time, then join a secure video call with a qualified Australian practitioner from your phone or computer. You and the practitioner talk in real time. If a script or referral is right for you, the practitioner will sort it after your consult.

Appointment availability depends on the type of care you need. You will see the expected timing before you book. It depends on practitioner availability and the type of care you need.

No. You can book directly. If your care needs a specialist, your practitioner can arrange a referral for you.

A quiet, private space, a stable internet connection, and details of your medical history or current medications if relevant.

Yes. A real-time video consultation with a qualified Australian practitioner is part of every appointment. Every appointment is a real-time video consultation with a qualified Australian practitioner.

Everyday GP care, including a General Practitioner Appointment and Medical Certificates. We also help with Chronic & Persistent Symptoms, Recovery & Healthy Ageing, Weight Management, and Metabolic Health.

Your practitioner assesses your situation and explains what options may be appropriate for you.

Your practitioner listens, assesses your situation, and explains what options may be appropriate for you.

No. A real-time consultation comes first. A practitioner reviews your history and your goals, then prescribes only if deemed medically appropriate and safe for you. A prescription is never guaranteed.

No. Some medicines cannot be prescribed online. Your practitioner will tell you honestly if you need to be seen in person, and help you find the right next step.

We cannot promise an outcome, and we will not. We assess you properly, explain your options plainly, and review how you are going. Individual results vary based on your circumstances.

A General Practitioner Appointment is $59. Medical Certificates are $19. Chronic & Persistent Symptoms is $129. Recovery & Healthy Ageing is $149. Weight Management is $59. Metabolic Health is $59. The price is shown before you book.

No. The consult price is shown before you commit. If any further costs apply, we will tell you about them in advance.

Medicare rebates may apply, subject to your eligibility. It depends on your situation and the type of care. Our team can let you know what applies to you.

No. You will see the cost up front. There are no traps and no lock-ins you cannot get out of.

Yes. Every practitioner is a qualified Australian practitioner.

For many things, yes. We will also tell you honestly when you need to be seen in person. Telehealth is not suitable for every concern.

Yes. Your information is handled under the Australian Privacy Principles and shared only as needed for your care.

Telehealth is not for emergencies. If you or someone else is in danger, call 000. For crisis support, Lifeline is 13 11 14.

You can message your practitioner and request repeats through your patient portal, without retelling your whole story. See how it works for the full process.